Grand Prix Subaru

Roy Wander was the salesman for my 2010 vehicle. He was very professional and helpful in the purchase of my car. He was friendly but not pushy like so many sales personnel at other dealers. I give him a 10 on a scale from 1-10. This is my third Forester and it is because of the results of Subaru's safety tests and reliability. Also, because of Grand Prix's servicing of my previous vehicles. The staff is very professional, polite, and helpful. The service representative I have been dealing with is Mike. Happy New Year!

actual sales customer,

My husband and I just purchased a new 2010 Jeep. Our salesman Michael made the experience very easy. He was able to work with us to get us the payments that we wanted. The staff was knowledgeable and friendly. I would recommend this dealership to anyone looking for a new car and wants personal attention.

actual sales customer,

We are especially grateful to Mike Puccio (Service Consultant) in the service department for waiting for the tow truck to bring us to Subaru in Hicksville NY from Deer Park NY Mike handled the situation after normal working hours. Due to the snow storm the tow truck company was running late and therefore we arrived at Subaru at 4:30 P.M and Mike stayed after hours to be sure we would have our Subaru working so we would have a way to get home. A new battery was installed and we were on the road again. Thank you Mike ~ we hope you were not too late in picking up your family members on time. Most Gratefully James and Jane Rivers

actaul service customer,

the service was outstanding and speedy. the problems i had were all addressed and solved. i would recommend this dealer to everyone i know. i visited Grand Prix for an express oil change on one occasion and the valets were very friendly and knowledgeable. the service department overall was very clean and tidy and had a very nice waiting area for me to wait for my vehicle. it was complete with a flat screen tv and fresh coffee.

actual service customer,

We were immediately greeted upon arrival and shown a variety of vehicle choices. It was not a rushed or pressure-filled experience and I felt we worked out a good deal regarding a new purchase. The salesman was very friendly and helpful at the time of the sale and at the actual pick up of the vehicle.

actual sales customer,

As usual the service writer/advisor , Mike Puccio ,was proficient and knowledgable about my necessary service for my recall. Car was worked on and completed on time and in good order . My overall experience has been completely favorable with Grand Prix Subaru.

actual service customer,

My service Consultant Mike was extremely helpful.

actual service customer,

This vehicle is our third Subaru purchased at Grand Prix Subaru. We travel all the way from Port Washington North to South Hicksville to purchase our cars because of your extremely knowledgeable sales person, George Schappi. He is extremely kind who makes purchasing a new vehicle a very pleasant experience. We would not think of purchasing another automobile through anyone else but George.

actual Sales customer,

Happy that Mike was able to assist with the service. My car was out of service for several days. Having the loaner car was definitely why I was completely satisfied. Thank you for the loaner car and 2 for 1 oil change program

actual service customer,

Excellent Visit

actual service customer,

Mike from Service is excellent. He handles both my Subarus as if they were his own cars. He is curtious, shows concern , informative and handles any problem quickly. If he tells me there is a problem I feel I can trust him. When I come to Grand Prix for service , I never leave feeling that I've been taken.

acutal service customer,

this dealership is the best !!!  I recently got stuck and my car was towed in twice... to chrysler in roslyn and they are the worst... my car was supposedly fixed - never road tested - and died 2 miles after i left dealership needing another tow at my expense - they did not fix the problem (which I even told them what was most likely wrong) .. wont not give me a loaner ... they are the pits ...

highly recommend grand prix as the best and they are worth my traveling much farther to get to them 

actual service customer,

I was extremely happy with my service experience especially in light of the fact that I had purchased my car at another dealership (no longer in business).

actual service customer,

...were able to fix air conditioning that I thought I would have to make a separate appointment. Loaner readily available. Service has been great

actual service customer,

I love the new hours and fast service for oil changes

actual service customer,

Jesse was very professional, courteous, and a pleasure to work with.

actual sales customer survey comments,

It has ALWAYS been a good experience with your service department - always

actual service customer,

I would like to say that Mike Puccio was very helpful, and that He is a great asset to your company (Grand Prix Subaru, Hicksville NY). He should be recognized for outstanding customer service for the way he treats his customers. He was very courteous and understanding of the customers needs.  I would also like to thank the mechanic that worked on the SVX. He did a great job on the rear wheel bearing/hub.

actual Service customer,

We're happy with the Subaru Outback and our experience...

acutual sales customer,

You're the best - the excellent service is an important reason we stick with Subaru

actual service customer,

It is always a pleasure to come here to get my car serviced - The people are always friendly-  I think Mike is terrific and he is the main reason I keep coming back!!! 

actual service customer,

Mike, the service adviser, has always provided good service

recent service customer,

Michael Puccio, as usual, was very helpful in getting my car completely serviced promptly.  He's terrific

actual service customer,

always excellent service...

another recent service customer,

...everything was corrected and I am very happy with the service and professional attitude of EVERYONE that I worked with...

actual service customer,

My Service Consultant, Mike Puccio always takes the time to go over the service tech's reports and analysis and responds to my questions or concerns. Very professional from our first meeting.

actual service customer,

...Ethan the service advisor was nothing but professional and even dropped my car off to me at my job...I have nothing but good things to say about the service department and especially Ethan.  He is always a pleasure to work with and a consummate professional!  Thanks Ethan!!

actual service customer,

the new drive in oil change is terrific

actual service customer,

...Wonderful

actual service customer,

I was very satisfied with the whole experience

actual service customer,

Promptness of service not only met, but EXCEEDED my expectations.

an exceedingly satisfied service customer,

My service consultant, Michael Puccio, is excellent . He is a good listener and always gives me the right advice

antoher satisfied service customer,

Great service dept

actual service customer,

Keep up the good work!

actual service customer,

The Service Manager, Ray, was very helpful. When I indicated that I was having a problem with the locking mechanism of my rear door, he had it checked, even though I was there for Express Service, and had the part ordered

another satisfied service customer,

Superior people did a superior job. Completely happy with service recieved

actual service customer,

MIKE, THE MANAGER IS ALWAYS ACCOMADATING

actual service customer,

Everyone was great and friendly and I couldn't be happier.

actual service customer,

EXCELLENT SERVICE DEPT.

actual service customer,

Even without an appointment, Mike, the Service Consultant, met my every need to see that my service was expeditiously done especially since I needed the car for a family emergency.  Thanks to you all!!!!       Bert

actual service cusotmer,

The staff were all polite, professional and completed the tasks in a timely manner.  Thank you.

actual service customer,

Mike as always was an angel and took care of all my questions as he always does.
Thanks Mike.

actual service customer,

...Mike, my service consultant, is very patient and explains the repairs.

actual service customer,

Ray was great and took the time to explain everything.

actual service customer,

Your service employees a very professional. I feel that my concerns are important to them. Mike Puccio should be commended for doing what I think is an outstanding job. After my service visit something didn't feel right to me and he had me come in right away for one of your techs to take it for a test drive. The problem was resolved and the tech was very helpful. Grand Prix will always be my choice for servicing.
Thank you.

acutal service customer,

excellent service

actual service customer,

ser rep mike was very helpful

actual service customer,

Excellent service and staff

actual service customer comments,

All persons connected with you service department have always been very curtious.

actual service customer comments,

Once again thank you for the v. professional service

actual service customer,

Personnel were friendly. Waiting room was set up well. Even though  it is a long trip for me (Flushing) I would not hestiate to use the service center again.

actual service customer,

My Service Consultant, Mike Puccio is a true professional.  He takes the time to answer my questions and/or make recommendations to help in maintaining my auto.

actual service customer,

Ethan Banfield was very knowledgable, courteous and professional.  I will definitely return to Grand Prix for all of my service needs.  Employees like Ethan keep customers coming back.  Thank you.

actual service customer,

I called in the morning and my car was serviced that day and I received exceptional service. Thanks

actual service customer,

My guy Mike Puccio is tops. Very professional and accommodating always. It's always a pleasure to take my 2005 Legacy whenever service is needed. Keep up the good work. Thank you

actual service customer,

Ken Hartung was our sales person. I was very satisfied with his patience ,no sales pressure, and just a very friendly guy . My wife and I found it a pleasure to meet him and your company is blest to have him working for you. Gratefully Bill and Judie Lynch . Our outback is a graet ride even though we only have 100 plus miles , Thanks

actual sales customer,

Overall, very good,,,,,was out promptly.....

actual service customer,

I am very satisfied with my Subaru Outback. This includes Sales, Finance, dealer prep, etc. Roy and Frank were excellent! I would most strongly recommend a Subaru to a friend (and Grand Prix). Thank You!

actual sales customer,

Ray was great he should be promoted.

actual service customer,

Excellent experience. Staff was great and wait time was minimum. Very impressed. Waiting area very nice.

actual service customer,

I want to thank Raymond for handling all my concerns in a very professional manner.

actual service customer,

MIKE, THE SERVICE MANAGER IS ALWAYS VERY ACCOMMODATING.

actual service customer,

It has only been two days since we received the vehicle. Thus far, we are very happy with our decision to purchase a Subaru Outback and very pleased in dealing with Grand Prix, especially our salesperson, George Schappi.

actual sales customer,

...I totally love my new car ! I was travelling on Route 17 in NJ in a down pour. A tractor trailor truck pulled out of a parking lot into the middle lane, right into my way. I was sure we would wind up in an accident but my vehicle held the road, didn't skid and I steered clear. I continued on my way instead of having a crash or even being killed.

actual service customer,

I was very pleased with the service that I received. Mike was terriific--he even understood my description of what I thought was wrong with the car!! It was ready on time and it was all fixed--Who could ask for more.

actual service customer,

OVERALL , I ENJOYED MY EXPERIENCE PURCHASING THE CAR FROM DAVID. THEY MADE ME A FAIR DEAL ON THE PURCHASE OF MY CAR AND I HOPE IT BRINGS YEARS OF ENJOYMENT

actual sales customer,

My consultant, Raymond, was very professional and polite.

actual service customer,

Keep up the good work!

actual service customer,

Mike and the crew were awesome as always. thank you!

actual service customer,

The free loaner was great

actual service customer,

I speak with the same representative (last desk toward the front) each time I go for service and find he is very efficient and helpful. A pleasure to deal with

actual service customer,

mike was very efficient and helpful

acutal service customer,

Will Vergez is everything a customer could hope for- honest,polite,knowledgeable and courteous.

actual sales customer,

I want to thank mike puccio for finding me a quiet place to complete my work.

actual service customer,

Jo Ellen Cadman, Sales Advisor was very helpful with the extra steps involved in this USAA buiyer plan purchase. She went the extra mile staying late to complete my sale. And she even drove out to meet me halve way when I needed to resign my DMV registration papers. Car is great averaged 30mpg on its first road trip this past weekend to New Paltz and back.

actual sales customer,

After visiting numerous dealerships, we found the staff (Noel, Kevin and Frank) to be straightforward, respectful and helpful. Furthermore, Grand Prix was able to accommodate us as we had to make arrangements to get our car coming off lease to get inspected and to pick up our new Subaru while juggling other demands. Thank you.

actual sales customer,

Mike Puccio is an excellent Grand Prix Jeep Chrysler representative. Thank you for providing me with the customary excellent service you always provide to me

actual service customer,

everyone was kind and helpful, since I have a disability I appreciated their assisstance. the work was done thru the express lane and was completed timely

actual service customer,

very happy with the service

actual service customer,

Excellent and prompt service. Comfortable waiting room and prompt service.

actual service customer,

Always a pleasure to take my car for service here - everyone is pleasant and Mike is wonderful....

acutal service customer,

I was very pleased with the service and attention given to me when I brought my Subaru in for express service. Everyone was helpful, cordial, and the time to wait was not excessive. This is my second Subaru and I am happy with the vehicle and the service

actual service customer,

Ethan is and has been extremely courteous, pleasant, dependable and efficient.

actual service customer,

Express service is great. Got in and out quickly.

actual service customer,

Everything was Excellent. Thank You

actual service customer,

As always Mike listened to my concerns with my car and made sure they were taken care of. I was completely satisfied with my visit for service to Grand Prix

actual service customer,

Thank you very much. Your staff was very helpful.

actual service customer,

George Is a great sales man, and we found the next day after the car was delivered a part was missing and was taken care of right away!!!!! Thank you so much and the car is amazing!!!!!!

actual sales customer,

I am very satisfied with the service. Mike is always friendly, knowledgeable and courteous...It is definitely a pleasure to have my car serviced by you.

actual service customer,

In these hard economic times please keep those discount coupons coming!!!

actual service customers,

George and Frank took care of my self and my Father. Car is awesome, I will do business with you guys again!

actual sales customer,

Mike helped me the other morning just for an oil change. I expressed my concern about a rattling noise when I accelerated and he took it upon himself to go above and beyond and make sure to check the noise. Although my care wasn't ready till much later I was very grateful that he went the distance and fixed the problem. Love subaru service center in Hicksville

actual service customer,

Came in for NYS inspection. Express line is a great idea as I didn't have to worry about making an appointment. S/W Raymond Voesack took me in about 7:50 and I was out by 8:20. Who could ask for better service. Keep it up!!

actual service customer,

Being greeted by the men who take my car is always a nice experience, they are very courteous. As a service manager, Ethan does a wonderful job, very accommodating and efficient.

actual service customer,

VERY PROFESSIONAL STAFF FRIENDLY AND WILLING TO GO THE EXTRA MILE THANKS I'LL BE BACK

actual service customer,

DAVID DEL VECCHIO WAS GREAT! HE WORKED WITH ME TO GET JUST THE VEHICLE I WANTED!

actual sales customer,

great job, thanks.

actual service customer,

The express service for oil changes and minor repairs is a very good idea.

actual service customer,

Swift and prompt. Thanks!

actual service customer,

Best service center

actual service customer,

Keep up the great work my friends! :)

actual service customer,

service was courteous, prompt, and efficient as always

actual service customer,

Mike is very honest and courteous. He explains the problems and the needed service. Since I had to leave the car for repairs,Mike gave a loaner car very promptly. I was notified in a timely manner that my car needed more time to be repaired. Since I had the loaner car, it was not a problem. I am thinking of getting another Subaru because of the great service I get at Grand Prix, and Mike is excellent

actual service customer,

thanks again to you and Raymond. You guys did a great job!!!!! 100% satisfied

actual service customer,

We keep returning to Grand Prix b/c you fix the problem(s) and we have the use of a loaner which is of the utmost importance to us. Everyone is always courteous

actual service customer,

Great service and no loose ends. Thanks

actual service customer,

The service department was excellent...

actual service customer,

As always, The Grand Prix Subaru service is second to none! My thanks to all of the wonderful techs and support staff. Keep up the good work! :)

actual service customer,

great first impression and prompt service

actual service customer,

Michael Puccio is the best. Plesant, professional, courteous and knowledgeable.

actual service customer,

Yes, again it was a good experience to have my leased vehicle serviced at Grand Prix. Michael Puccio, Service Writer, is proficient, capable and personable. Gets the job done!

actual service customer,

THANK YOU MIKE PUCCIO, YOU ARE THE BEST

actual service customer,

Excellent service. My serviceman Ray was delightful to work with. He kept me informed of all events and even expedited matters when it came to getting me a new side view mirror. He is an asset to your company

actual service customer,

Looking foward to next oil change.............

actual service customer,

...Your service department is excellent , from Mike Puccio to Bryan the Mechanic. Great service . Thank you .

actual service customer,

I wasn't feeling well that day and Mike made sure my car was done quickly. I didn't have to wait too long.

actual service customer,

Good job Joe the service tech, car runs great! and Nichole is very pleasant

actual service customer,

The service was great and always has been. Just disappointed with how many times I've had to bring the car in to be fixed. Thank god i bought an extended warranty. By the way your dealership didn't sell me the car that has the problems.

actual service customer,

My Subaru crew...on top of things as always! :)

actual service customer,

thanks for doing such a great job. Having the complimentary loaner vehicle makes ALL the difference in convenience and service.

actual service customer,

Surprisingly I was completely satisfied and impressed with the recall service I received this week. Well done

actual service customer,

Service was great, thanks

actual service customer,

great having drive in and wait for grease and oil, as always Ethan was very accommodating and friendly, as were the men who took your car outside and the woman behind the reception desk

actual service customer,

Ethan, was very helpful with taking care of my service request.

actual service customer,

Great Thank You

actual service customer,

couldn't be better

actual service customer,

Our salesperson JoEllen was excellent and I have already referred a friend to her. She is an asset to your company and her sales approach was honest and straightforward. I ended up purchasing a more expensive vehicle and am so happy she convinced us to go that route. Dealing with her was like dealing with an old friend. Thank you again.

actual sales customer,

Mr. Jesse had been a big help and brilliant in his job.Mr Adam and Frank had been good also.Thank you again.

actual sales customer,

What I appreciate about your service is its quality and the comfort of knowing my car is in good and trustworthy hands.

actual service customer,

I brought my car in for regular service and a trip check up. Several days later I drove 1400 miles The car drove beautifully and I arrived in Kansas safe and sound. Thanks Mike Happy Thanksgiving to all

actual service customer,

Once again the crew was right on top of things with service, attention to detail, quality and customer satisfaction. Truly excellent work in all regards. By the way, nice touch with the new waiting room and big screen TV :)

actual service customer,

excellent service

actual service customer,

I had a great experience. Ethan was extremely professional, courteous and helpful.

actual service customer,

Ethan is a pleasure to work with. I do have to come back in 2 weeks to fix another issue that occurred after the service.

actual service customer,

Just leased two more vehicles, thanks to David Delvecchio. Between myself, a friend and my aunt we have taken delivery of 7 vehicles from Grand Prix since 2007. Because of David Delvecchio's great customer service skills and his dilligent work to make the transaction as easy as possible, we all came back for a second time. If David and Grand Prix are still united in 3 years, we will be back for more of his great service and the services provided by Grand Prix.

Thanks Again David,

Marti & Lou Florio

acutal sales customer,

Very prompt and very professional

actual service customer,

This was an emergency. My 2 yr old battery died Christmas eve morning just before we were leaving for PA. Thanks for taking me on such short notice and on a holiday as well. You saved the day. Thanks Mike.

actual service customer,

Excellent service. My subaru is 10 years old and has been serviced exclusively by Grand Prix. I have several subaru dealers closer to my house but, your loaner car program and service is worth the traveling. Keep up the good work.

actual service customer,

My Sales Consultant Roy was the best. The whole thing was handled beautifully!

actual sales customer,

Free WiFi is a great perk in the waiting room!

acutal service customer,

Excellent service! Quick and effficient. Wonderful staff. Thanks for making it so easy!

actual service customer,

...A special thanks to Ethan!

actual service customer,

My wait time for service was approx.3minutes. This was very good as I did not have a service appointment and needed somewhat of an emergency service. Thanks to my Subaru Service Advisor, Mike the issue was properly resolved. Happy Holidays to all.

actual service customer,

rescheduled inspection very happy with service

actual service customer,

Very prompt and very professional

actual service customer,

Ethan is professional and thorough which is why I'm completely satisfied. That's not to say that the rest of the service department isn't just as good, it's just that Ethan has been the only rep I've dealt with.

actual service customer,

I can always count on having whatever problems I have solved by Mike Puccio and the Grand Prix team. Thanks Mike and the entire team at Grand Prix.

actual service customer,

During inspection it was determined that my car required new brake pads and rotors which were not in stock. I was very pleased that a loaner car was available and provided to me for the evening. I was completely satisfied with the work performed and my interaction with Grand Prix service personnel and consultant.

actual service customer,

excellent service, always happy to get a free oil change and NY State inspection.

actual service customer,

SERVICE IS SPECTACULAR...

actual service customer,

I WAS TREATED GREAT. LAST MINUTE PROBLEM WAS HANDLED IMMEDIATELY AND LOANER CAR WAS MADE AVAILABLE TO ME. GREAT SERVICE.....JOEL ROSENBLATT

actual service customer,

When the car was brought in for the appointment, he gentleman who took the info suggested that the 15,000 mile service be completed at the same time as the recall. Since I was not eager to wait, he had 2 men from the service dept work on my car. I was out in less than two hours with everything repaired and/or serviced. Nice work fellows.

actual service customer,

this was the first oil change for my new vehicle. the waiting area was clean & warm. the rep was very polite. the service was speedy & free! what more could you want?

actual service customer,

Excellent service experience, including delivery of a loaner car. Not one glitch. Kudos to Mike and the rest of the team..

actual service customer,

The loaner car was already to go, everyone was very curtious and helpful

actual service customer,

Always a pleasure to have my car serviced at Grand Prix.

actual service customer,

Ethan (manager) was a pleasure to deal with. Had one small problem which Ethan went above and beyond to correct the situation. Would come back because of his treatment to customers.

actual service customer,

Every one is great at Subaru/Chrysler workshop. Wish you all Happy and Healthy New Year

actual service customer,

your express service works very well. staff is excellent. a pleasure to deal with

actual service customer,

Service was quick and finished within 1/2 hour of my check in.

actual service customer,

As always the tech service and customer service was wonderful

actual service customer,

The staff is extremely professional and a pleasure to deal with.

actual service customer,